Wipro Unza Singapore Private, Limited
FDA issued a warning letter to Wipro Unza Singapore Private, Limited (Singapore) on Dec 21, 2023. Subject: Refusal to Provide Access to and Copying of Records.
From the letter: “Because your OTC drug firm failed to respond to the section 704(a)(4) records requests and associated communication attempts, we have no indication of the level of quality assurance for drugs registered as manufactured at your facility.”
At a glance
What a reviewer notes before reading: findings, citations, the response deadline and what the letter warns of.
- Violations
- 1 finding · 1 issue type
- Cited
- No CFR or ISO section
- Response due
- Not stated in the letter
- FDA asks for
- 1 actions
- Named as possible actions
- Import alert, refusal of admission
- Issued by
- Drug
- Published status
- No close-out recorded
AI assisted findings
Model-assisted reading of each issue. Open one to see the FDA text it comes from, and check it against the full letter.
01Records & data integrityThe firm failed to respond to multiple FDA requests for records and other information under section 704(a)(4), constituting a refusal to permit access to records.
Because your OTC drug firm failed to respond to the section 704(a)(4) records requests and associated communication attempts, we have no indication of the level of quality assurance for drugs registered as manufactured at your facility.
What FDA requested
- Respond to this office in writing within 15 working days, providing information for consideration as we continue to assess your activities and practices, and/or submit a request to schedule an FDA inspection.
FDA Warning Letter
16 paragraphs · 1 sectionText as published on FDA.gov, retrieved Sep 8, 2026. Layout added for reading; the wording is FDA’s. View on FDA.gov (opens in a new tab)
1Warning Letter 320-24-07
11 paragraphs
December 21, 2023 Dear Mr. Chandran:
Your firm was registered with the United States Food and Drug Administration (FDA or Agency) as a manufacturer of over-the-counter (OTC) drug products including hand sanitizers, specifically, Aiken Hand Sanitizer. A review of import records showed multiple shipments of OTC drug products into the United States which declared WIPRO Consumer Care Vietnam Company, Limited as the drug manufacturer.
On June 16, 2022, the FDA sent a request for records and other information pursuant to section 704(a)(4) of the Federal Food, Drug, and Cosmetic Act (FD&C Act), 21 U.S.C. 374(a)(4), to the contact e-mail address provided in your registration file. This request went unanswered. A second request was sent via e-mail on July 7, 2022, followed by a telephone conversation with your registered United States Agent on September 2, 2022, regarding this matter. The Agency sent a follow-up written request for such records and other information on October 7, 2022. Delivery to you was confirmed by the shipper, but you failed to respond to these attempted communications or otherwise provide the requested records or other information. Pursuant to section 704(a)(4), FDA’s request and follow-up communication included a sufficient and clear description of the records sought.
On October 10, 2022, your Head of Legal e-mailed FDA stating that “our hand sanitizer product is not exported” to the United States, “nor do we have any plans for distribution” in the United States. However, our import records showed your firm had shipped drug product to the United States. On May 4, 2023, FDA held a teleconference with you and your consultant, where you committed to collecting additional information regarding your firm’s registration with the FDA. Your consultant provided a letter to FDA, dated May 29, 2023, stating that your firm contracted directly with a distributor, specifically to register your firm with the FDA and distribute products to the United States market. This letter is in contrast to your Head of Legal’s original communication to FDA.
We acknowledge your registration with FDA expired on December 31, 2022, and your consultant communicated with the Agency that you would not ship drug products either directly or indirectly to the United States.
It is a prohibited act under section 301(e) of the FD&C Act (21 U.S.C. 331(e)) to refuse to permit access to or copying of any record as required by section 704(a). Because your OTC drug firm failed to respond to the section 704(a)(4) records requests and associated communication attempts, we have no indication of the level of quality assurance for drugs registered as manufactured at your facility.
On July 5, 2023, FDA notified the public that you failed to respond to multiple FDA requests for records related to drug manufacturing and product quality, at the following website: https://www.fda.gov/drugs/drug-safety-and-availability/fda-updates-hand-sanitizers-consumers-should-not-use
FDA also placed all drugs and drug products manufactured by your firm on Import Alert 66-79 on August 11, 2023.
Until FDA is able to confirm compliance with Current Good Manufacturing Practice (CGMP) and other applicable requirements, we may withhold approval of any new applications or supplements listing your firm as a drug manufacturer. In addition, shipments of articles manufactured at WIPRO Consumer Care Vietnam Company, Limited, FEI 3015596082 located at 7 Street No. 4, Viet Nam, Singapore Industrial Zone, Binh HOA Ward, Thuan An, Binh Duong Province, Vietnam into the United States that appear to be adulterated or misbranded are subject to being detained or refused admission pursuant to section 801(a)(3) of the FD&C Act, 21 U.S.C. 381(a)(3).
After you receive this letter, respond to this office in writing within 15 working days. In response to this letter, you may provide information for our consideration as we continue to assess your activities and practices, and/or submit a request to schedule an FDA inspection.
Send your electronic reply to CDER-OC-OMQ-Communications@fda.hhs.gov. Identify your response with FEI 3015596082 and ATTN: Yasamin Ameri.
Citations and trends
Each 21 CFR section, ISO 13485 clause and issue type in this letter, how often it appears across all letters, and its trend by the year FDA issued the letters. 2026 runs to Nov 3, 2026, compared with the same dates last year. Select a row or a bar to see those letters in Letters. As cited in this historical letter, not a statement of current requirements.
This letter cites no 21 CFR section or ISO 13485 clause.
Issue types
Record details
- Issuing center
- Drug
- Issuing office
- Drug
- Location
- Singapore
- Letter posted date
- Dec 26, 2023
- Letter issue date
- Dec 21, 2023
- Addressed to
- Director
- Inspection dates
- Not recorded
- Response window
- Not verified in this snapshot. Consult the original letter.
- Record length
- 674 words · 0 recorded redactions
- Published status
- No published close-out
- Original letter
- View on FDA.gov (opens in a new tab)
- Dataset last checked
- Nov 11, 2026 · How this is built
A response window is not a calculated due date. Source excerpts are selected passages. Finding interpretations and categories are model-assisted. Verify the original letter before relying on a finding.