After-Hours HR Answers for a 600-Bed Hospital
Hospital & Health SystemsHR & People Operations
7,000 HR questions answered in year one. Four in ten after the office closed.
A hospital's six-person HR team supports staff who work nights, weekends and rotating shifts. Botable now answers their recurring questions from HR's own policies, in the app staff already use, at any hour.
- Organization
- Hospital & Health System
- Industry
- Hospital & Health Systems
- Team
- HR & People Operations
- Problem
- Knowledge retrieval
The operating problem
The hospital never closed. HR still had business hours.
Employee questions about benefits, time off, and pay came in by phone and email to a team of six. They followed the hospital's schedule, not the office's.
The busiest hour for questions was 5 p.m., right as the HR office emptied. Staff needed an answer then. HR needed it to be the right answer, from the policies it maintained.
Now the answer is there on every shift.
Before and after path
Before
Employee has a question
Calls or emails HR
Waits for one of six HR staff
Office empties at 5 p.m.
Answer waits until reopening
Bound to business hours
After
Ask in the app they already use
Answer from HR's own policies
Show HR what is being asked
Answered on every shift
Before
Bound to business hours
- 01
Employee has a question
- 02
Calls or emails HR
- 03
Waits for one of six HR staff
- 04
Office empties at 5 p.m.
- 05
Answer waits until reopening
After
Answered on every shift
- 01
Ask in the app they already use
- 02
Answer from HR's own policies
- 03
Show HR what is being asked
What Botable built
Answers come from HR's own policies, at any hour.
- 01
Ask in the app they already use
Staff ask in plain language and get an answer that cites the policy. No new portal, no waiting for morning.
- 02
Answer from HR's own policies
Every answer comes from the hospital's own benefits, time-off, pay, and policy documents. Nothing comes from the open internet.
- 03
Show HR what is being asked
HR sees which topics come up most, when they come up, and which questions still need a person.
Evidence
HR can finally see the questions, and answer them at any hour.
- 7,000+
- Questions answered in year one
- 40%
- Asked outside business hours
- 5 p.m.
- Busiest hour for questions, as the office empties
- 0
- Systems replaced. Built on the existing HRIS and policy library.
After go-live
When HR changes a policy, the answer changes too.
Open enrollment, a new PTO rule, a pay-schedule update: HR updates the policy document it already maintains, Botable picks up the change automatically, and the next answer reflects it. The six-person team has never had to retrain or reconfigure anything. After launch, HR asked for the same policy sources to draft replies in its shared mailbox, and Botable added it.
Start with one gapBring us the questions your team keeps answering by hand.
We will answer them from your own policies, wherever your people are, and keep the answers current.
Start with one gap