Drugs

Walmart, Inc.

FDA issued a warning letter to Walmart, Inc. (Bentonville, AR, United States) on Jul 25, 2024. Subject: Finished Pharmaceuticals, Unapproved New Drugs.

From the letter: “There is no FDA-approved application pursuant to section 505 of the FD&C Act, 21 U.S.C. 355, in effect for “Skin Beauty Solutions lactic acid skin peel 90%.” Accordingly, the introduction or delivery of this product into interstate…”

Bentonville, AR, United StatesIssued Jul 25, 2024Posted Jul 30, 2024No close-out recorded

At a glance

What a reviewer notes before reading: findings, citations, the response deadline and what the letter warns of.

Violations
1 finding · 1 issue type
Cited
No CFR or ISO section
Response due
Not stated in the letter
FDA asks for
4 actions
Named as possible actions
Seizure, injunction
Issued by
Center for Drug Evaluation and Research
Published status
No close-out recorded

AI assisted findings

Model-assisted reading of each issue. Open one to see the FDA text it comes from, and check it against the full letter.

01Registration, listing & premarketThe product is an unapproved new drug introduced into interstate commerce without an approved application.
There is no FDA-approved application pursuant to section 505 of the FD&C Act, 21 U.S.C. 355, in effect for “Skin Beauty Solutions lactic acid skin peel 90%.” Accordingly, the introduction or delivery of this product into interstate commerce of this product violates sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a).

What FDA requested

  • Submit a written response explaining the specific steps taken to address any violations.
  • Include an explanation of each step being taken to prevent the recurrence of violations, including steps to ensure that Walmart will no longer introduce or deliver for introduction into interstate commerce of unapproved chemical peel drug products.
  • Provide copies of related documentation.
  • If you believe the product is not in violation, include your reasoning and any supporting information.

FDA Warning Letter

21 paragraphs · 3 sections

Text as published on FDA.gov, retrieved Sep 8, 2026. Layout added for reading; the wording is FDA’s. View on FDA.gov (opens in a new tab)

DatedJuly 25, 2024
Sent toRE: 683095
AddressedDear Mr. McMillon

1Introduction

3 paragraphs

This letter concerns your firm’s distribution of a chemical peel drug product that violates the Federal Food, Drug, and Cosmetic Act (the “FD&C Act”). The United States Food and Drug Administration (FDA) reviewed “Skin Beauty Solutions lactic acid skin peel 90%,” a chemical peel drug product purchased on your website, www.walmart.com. As discussed further below, your firm is responsible for introducing or delivering for introduction into interstate commerce this product, which is an unapproved new drug under section 505(a) of the Federal Food, Drug, and Cosmetic Act (the “FD&C Act”), 21 U.S.C. 355(a). As explained further below, introducing or delivering this product for introduction into interstate commerce is prohibited under sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a).

FDA purchased “Skin Beauty Solutions lactic acid skin peel 90%” through your website, www.walmart.com. The product, which is a drug as defined by section 201(g)(1) of the FD&C Act, 21 U.S.C. 321(g)(1), was introduced or delivered for introduction into interstate commerce by Walmart via your Walmart Fulfillment Services.1

The Agency is concerned about potent chemical peel products that are available to be purchased and used by consumers. Such products pose a public health risk because they can cause skin injuries such as burns on the area of application, wounds, pain, swelling, and scarring. FDA has received adverse event reports of injuries involving use of such products, some of which required emergency room care, specialty care from a dermatologist, and/or surgical intervention.

2Unapproved New Drug

6 paragraphs

“Skin Beauty Solutions lactic acid skin peel 90%” is a drug as defined by section 201(g)(1) of the FD&C Act, 21 U.S.C. 321(g)(1), because it is intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease and/or intended to affect the structure or any function of the body. Examples of claims observed on the labeling of “Skin Beauty Solutions lactic acid skin peel 90%” that establish the intended use of this product as a drug include, but may not be limited to, the following:

From the product label:

“lactic acid skin peel”

“Clears Acne & Scars”

“Removes Dead Skin Cells”

“Skin Beauty Solutions lactic acid skin peel 90%” is not generally recognized as safe and effective for its above referenced uses and, therefore, is a “new drug” under section 201(p) of the FD&C Act, 21 U.S.C. 321(p). Subject to certain exceptions not applicable here, new drugs may not be legally introduced or delivered for introduction into interstate commerce without an approved application from FDA in effect, as described in sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a). There is no FDA-approved application pursuant to section 505 of the FD&C Act, 21 U.S.C. 355, in effect for “Skin Beauty Solutions lactic acid skin peel 90%.” Accordingly, the introduction or delivery of this product into interstate commerce of this product violates sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a).

3Conclusion

3 paragraphs

The violations cited in this letter are not intended to be an all-inclusive statement of past or present violations that may exist in connection with the products you distribute. You are responsible for investigating and determining the causes of any violations and for preventing their recurrence or the occurrence of other violations. It is your responsibility to ensure that your firm complies with all requirements of federal law, including FDA regulations.

This letter notifies you of our concerns and provides you an opportunity to address them. Failure to adequately address this matter may result in legal action including, without limitation, seizure and/or injunction. Please submit a written response to this letter within fifteen working days from the date of receipt, explaining the specific steps you have taken to address any violations. Include an explanation of each step being taken to prevent the recurrence of violations, including steps you will take to ensure that Walmart will no longer introduce or deliver for introduction into interstate commerce of, unapproved chemical peel drug products, as well as copies of related documentation. If you believe that the product you distribute is not in violation of the FD&C Act, include your reasoning and any supporting information for our consideration within fifteen working days from the date of receipt of this letter.

Your response should be sent to U.S. Food and Drug Administration, CDER/OC/Office of Unapproved Drugs and Labeling Compliance by email to FDAAdvisory@fda.hhs.gov.

Sincerely, /S/ Tina Smith, M.S Captain, U.S Public Health Service Director Office of Unapproved Drugs and Labeling Compliance Office of Compliance Center for Drug Evaluation and Research Food and Drug Administration

________________________

1 Walmart distributes the product directly to individual U.S. consumers on behalf of third parties. The product was “fulfilled” by Walmart; your website states, “Walmart Fulfillment Services (WFS) allows sellers to store their inventory at Walmart fulfillment centers. When a customer places an order on Walmart.com, we’ll pick, pack, and ship the item to the customer on your behalf. WFS also handles all customer support and returns for these orders.” (See https://sellerhelp.walmart.com/seller/s/guide?language=en_US&article=000009214).

Citations and trends

Each 21 CFR section, ISO 13485 clause and issue type in this letter, how often it appears across all letters, and its trend by the year FDA issued the letters. 2026 runs to Nov 3, 2026, compared with the same dates last year. Select a row or a bar to see those letters in Letters. As cited in this historical letter, not a statement of current requirements.

This letter cites no 21 CFR section or ISO 13485 clause.

Issue types

Record details

Issuing center
Center for Drug Evaluation and Research
Issuing office
Center for Drug Evaluation and Research
Location
Bentonville, AR, United States
Letter posted date
Jul 30, 2024
Letter issue date
Jul 25, 2024
Addressed to
President and CEO
Inspection dates
Not recorded
Response window
Not verified in this snapshot. Consult the original letter.
Record length
840 words · 0 recorded redactions
Published status
No published close-out
Original letter
View on FDA.gov (opens in a new tab)
Dataset last checked
Nov 11, 2026 · How this is built

A response window is not a calculated due date. Source excerpts are selected passages. Finding interpretations and categories are model-assisted. Verify the original letter before relying on a finding.

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