Drugs

Walgreen Company

FDA issued a warning letter to Walgreen Company (Deerfield, IL, United States) on Sep 12, 2023, citing 21 CFR 207.49, 21 CFR 207.57 and 21 CFR 207.33. Subject: Failure to Register and List.

From the letter: “In the listing file submitted to FDA, the active ingredient list included in the labeling does not match the active ingredient list included in the electronic listing file in SPL.”

Deerfield, IL, United StatesIssued Sep 12, 2023Posted Sep 19, 2023Close-out Dec 30, 2025

FDA published a close-out letter on Dec 30, 2025. The findings below are from the original warning letter.

At a glance

What a reviewer notes before reading: findings, citations, the response deadline and what the letter warns of.

Violations
2 findings · 1 issue type
Response due
15 working days after receipt of this letter
FDA asks for
3 actions
Named as possible actions
Seizure, injunction
Issued by
Center for Drug Evaluation and Research
Published status
Close-out Dec 30, 2025

AI assisted findings

Model-assisted reading of each issue. Open one to see the FDA text it comes from, and check it against the full letter.

01Registration, listing & premarket · 21 CFR 207.49(a)(4)The active ingredient list in the labeling does not match the active ingredient list in the electronic listing file (SPL).
In the listing file submitted to FDA, the active ingredient list included in the labeling does not match the active ingredient list included in the electronic listing file in SPL. Specifically, the active ingredients described under the Drug Facts section and in the Principal Display Panel image of the labeling include potassium nitrate and sodium fluoride with the fluoride ion as the active moiety. However, the electronic listing file in SPL only includes sodium fluoride (with the active moiety of fluoride ion as the basis of strength).
02Registration, listing & premarket · 21 CFR 207.49(a)(4)The strength of the fluoride ion active moiety in the labeling does not match the strength in the SPL.
According to the labeling, the quantity or strength of the active moiety, fluoride ion, the basis of strength, does not match the strength included in the SPL. Specifically, according to the labeling the strength of the fluoride ion as the active moiety is “0.15 gm in 100 gm,” however, strength in the SPL for the fluoride ion, which is listed to be the basis of strength, is stated as “0.24 g in 100 g.” This strength corresponds to the strength of the sodium fluoride in the labeling, not to the strength of the fluoride ion for the listed product.

What FDA requested

  • Correct the listing deficiencies for Walgreens Sensitive Extra Whitening, NDC 0363-1588, including updating the active ingredient list and strength in the SPL to match the labeling.
  • Investigate and determine the causes of any violations and take prompt actions to correct the violations and bring the product into compliance.
  • Correct listing deficiencies with all other products distributed by your firm.

FDA Warning Letter

17 paragraphs · 2 sections

Text as published on FDA.gov, retrieved Sep 8, 2026. Layout added for reading; the wording is FDA’s. View on FDA.gov (opens in a new tab)

DatedSeptember 12, 2023
Sent toRE: WL 2512
AddressedDear Elena Kraus and Danielle Gray

1Introduction

1 paragraph

This letter concerns your firm’s drug listing information provided to FDA’s electronic Drug Registration and Listing System (eDRLS) for your drug product, Walgreens Sensitive Extra Whitening, NDC 0363-1588.1 Your firm has not fulfilled its listing obligations under section 510(j) of the Federal Food Drug and Cosmetic Act (FD&C Act), 21 U.S.C 360(j), which is a prohibited act under section 301(p) of the FD&C Act, 21 U.S.C. 331(p). In addition, the failure to properly list Walgreens Sensitive Extra Whitening with FDA renders it misbranded under section 502(o) of the FD&C Act, 21 U.S.C 352(o). Introduction or delivery for introduction of such a product into interstate commerce is prohibited under section 301(a) of the FD&C Act, 21 U.S.C 331(a). These violations are described in more detail below.

2Registration and Drug Listing Violations

8 paragraphs

Section 510(j) of the FD&C Act, 21 U.S.C 360(j), and 21 CFR Part 207 outline the requirements for registration and listing of drug products. The listing file for Walgreens Sensitive Extra Whitening, NDC 0363-1588 must include the name and quantity of each active pharmaceutical ingredient as required under section 510(j)(1)(C) of the FD&C Act, 21 U.S.C 360(j)(1)(c), and 21 CFR 207.49(a)(4). In the listing file submitted to FDA, the active ingredient list included in the labeling does not match the active ingredient list included in the electronic listing file in SPL. Specifically, the active ingredients described under the Drug Facts section and in the Principal Display Panel image of the labeling include potassium nitrate and sodium fluoride with the fluoride ion as the active moiety. However, the electronic listing file in SPL only includes sodium fluoride (with the active moiety of fluoride ion as the basis of strength).

Also, the listing for Walgreens Sensitive Extra Whitening, NDC 0363-1588, must include the name and quantity of each active pharmaceutical ingredient as required under section 510j(1)(C) of the FD&C Act, 21 U.S.C 360(j)(1)(c), and 21 CFR 207.49(a)(4). According to the labeling, the quantity or strength of the active moiety, fluoride ion, the basis of strength, does not match the strength included in the SPL. Specifically, according to the labeling the strength of the fluoride ion as the active moiety is “0.15 gm in 100 gm,” however, strength in the SPL for the fluoride ion, which is listed to be the basis of strength, is stated as “0.24 g in 100 g.” This strength corresponds to the strength of the sodium fluoride in the labeling, not to the strength of the fluoride ion for the listed product.

Therefore, your firm has not fulfilled its listing obligations under section 510(j) of the FD&C Act, 21 U.S.C 360(j), which is a prohibited act under section 301(p) of the FD&C Act, 21 U.S.C. 331(p). In addition, failure to properly list a drug with FDA renders it misbranded under section 502(o) of the FD&C Act, 21 U.S.C 352(o). Introduction or delivery for introduction of such a product into interstate commerce is prohibited under section 301(a) of the FD&C Act, 331(a).

Complete, accurate and up-to-date establishment registration and drug listing information is essential to promote and protect patient safety. FDA relies on establishment registration and drug listing information for several key programs, including drug establishment inspections, supply chain security, and post-market surveillance. Drug registration and listing information is also widely used outside FDA for purposes such as electronic prescribing and electronic health records, insurance reimbursement, and patient education.

We note that this warning letter only addresses registration and listing issues associated with your product. It is not intended to be an all-inclusive statement of violations that may exist in connection with your product. Your firm should investigate and determine the causes of any violations and take prompt actions to correct the violations and bring the product into compliance. It is also your responsibility to correct listing deficiencies with all other products distributed by your firm.

This letter notifies you of our concerns and provides you an opportunity to address them. Failure to adequately address this matter may result in legal action including, without limitation, seizure, and injunction.

Please notify FDA in writing, within 15 working days of receipt of this letter, of the specific steps you have taken to address any violations. Include an explanation of each step being taken to prevent the recurrence of violations, as well as copies of related documentation. If you cannot complete corrective actions within 15 working days, state the reason for the delay and the time within which you will do so. In absence of a corrective action, the deficient listing data will not be available for certification under 21 CFR 207.57(b)(2) requirements and will be ultimately inactivated by FDA. If you believe that your products are not in violation of the FD&C Act, include your reasoning and any supporting information for our consideration.

Your response should be sent to U.S. Food and Drug Administration, Center for Drug Evaluation and Research/Office of Compliance/Office of Unapproved Drugs and Labeling Compliance by e-mail to eDRLS@fda.hhs.gov. Please be aware that a manual override may be required for certain types of revisions made to an existing drug listing file. If you receive a validation error or have any questions regarding the contents of this letter, please contact us at eDRLS@fda.hhs.gov. for further assistance. Include the case identification number 2512 on all correspondence.

Sincerely, /S/ Tina Smith Director (Acting), Office of Unapproved Drugs & Labeling Compliance Office of Compliance Center for Drug Evaluation and Research U.S. Food and Drug Administration

______________________________________

1 On December 6, 2022, we sent you a drug listing deficiency letter notification describing the observed listing deficiencies in the information you submitted. On January 20, 2023, we sent you a data removal email notification informing you of a data removal action. As stated in this email, the continued deficiencies resulted in your product’s data removal from FDA’s Online NDC Directory. FDA sends data deficiency letters and data removal notifications to the contact person found in the labeler code SPL submitted by your firm to FDA. If this information has changed, it is your responsibility to update this within 30 days of any change, under 21 CFR 207.33(c).

Citations and trends

Each 21 CFR section, ISO 13485 clause and issue type in this letter, how often it appears across all letters, and its trend by the year FDA issued the letters. 2026 runs to Nov 3, 2026, compared with the same dates last year. Select a row or a bar to see those letters in Letters. As cited in this historical letter, not a statement of current requirements.

Regulations

Also cited: 21 CFR 207

Issue types

Record details

Issuing center
Center for Drug Evaluation and Research
Issuing office
Center for Drug Evaluation and Research
Location
Deerfield, IL, United States
Letter posted date
Sep 19, 2023
Letter issue date
Sep 12, 2023
Addressed to
Danielle Gray
Inspection dates
Not recorded
Response window
15 working days after receipt of this letter
Read the source clause
Please notify FDA in writing, within 15 working days of receipt of this letter, of the specific steps you have taken to address any violations.
Record length
1,027 words · 1 recorded redactions
Published status
Close-out published Dec 30, 2025
Original letter
View on FDA.gov (opens in a new tab)
Dataset last checked
Nov 11, 2026 · How this is built

A response window is not a calculated due date. Source excerpts are selected passages. Finding interpretations and categories are model-assisted. Verify the original letter before relying on a finding.

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