Drugs

Supply Center USA

FDA issued a warning letter to Supply Center USA (Sheridan, WY, United States) on Aug 25, 2025. Subject: Unapproved New Drugs, Ophthalmic Drug Products.

From the letter: “your website offers “Similasan Allergy Eye Relief” (all variations), “Similasan Complete Eye Relief,” “Similasan Computer Eye Relief,” “Similasan Pink Eye Relief,” “Similasan Redness & Itchy Eye Relief,” “Similasan Stye Eye Relief,”…”

Sheridan, WY, United StatesIssued Aug 25, 2025Posted Sep 2, 2025No close-out recorded

At a glance

What a reviewer notes before reading: findings, citations, the response deadline and what the letter warns of.

Violations
6 findings · 1 issue type
Cited
No CFR or ISO section
Response due
15 working days after receipt of this letter
FDA asks for
5 actions
Named as possible actions
Seizure, injunction
Issued by
Center for Drug Evaluation and Research
Published status
No close-out recorded

AI assisted findings

Model-assisted reading of each issue. Open one to see the FDA text it comes from, and check it against the full letter.

01Labeling, claims & marketingThe firm offered unapproved ophthalmic drug products for sale on its website.
your website offers “Similasan Allergy Eye Relief” (all variations), “Similasan Complete Eye Relief,” “Similasan Computer Eye Relief,” “Similasan Pink Eye Relief,” “Similasan Redness & Itchy Eye Relief,” “Similasan Stye Eye Relief,” “Similasan Aging Eye Relief,” and “Boiron Optique 1 Eye Irritation Relief” for sale in the United States.
02Labeling, claims & marketingThe products are unapproved new drugs under the FD&C Act.
these products are unapproved new drugs under section 505(a) of the Federal Food, Drug, and Cosmetic Act (FD&C Act), 21 U.S.C. 355(a).
03Labeling, claims & marketingIntroducing these products into interstate commerce violates the FD&C Act.
introducing or delivering these products for introduction into interstate commerce violates sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a).
04Labeling, claims & marketingThe products are drugs because they are intended for disease treatment or body function effects.
your “Similasan Allergy Eye Relief” (all variations), “Similasan Complete Eye Relief,” “Similasan Computer Eye Relief,” “Similasan Pink Eye Relief,” “Similasan Redness & Itchy Eye Relief,” “Similasan Stye Eye Relief,” “Similasan Aging Eye Relief,” and “Boiron Optique 1 Eye Irritation Relief” are drugs under section 201(g)(1) of the FD&C Act, 21 U.S.C. 321(g)(1), because they are intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease, and/or intended to affect the structure or any function of the body.
05Labeling, claims & marketingThe products are not generally recognized as safe and effective for their intended uses.
Your “Similasan Allergy Eye Relief” (all variations), “Similasan Complete Eye Relief,” “Similasan Computer Eye Relief,” “Similasan Pink Eye Relief,” “Similasan Redness & Itchy Eye Relief,” “Similasan Stye Eye Relief,” “Similasan Aging Eye Relief,” and “Boiron Optique 1 Eye Irritation Relief” products are not generally recognized as safe and effective (GRASE) for their above referenced uses and, therefore, these products are “new drugs” under section 201(p) of the FD&C Act, 21 U.S.C. 321(p).
06Labeling, claims & marketingNo FDA-approved applications exist for these products.
There are no FDA-approved applications pursuant to section 505 of the FD&C Act, 21 U.S.C. 355, in effect for these products.

What FDA requested

  • Notify FDA in writing within fifteen working days of corrective steps taken
  • Include explanation of each step to prevent recurrence of violations
  • Provide copies of related documentation
  • If products not in violation, include reasoning and supporting information
  • If cannot complete corrective action in fifteen days, state reason and time frame

FDA Warning Letter

42 paragraphs · 9 sections

Text as published on FDA.gov, retrieved Sep 8, 2026. Layout added for reading; the wording is FDA’s. View on FDA.gov (opens in a new tab)

DatedAugust 25, 2025
Sent toRE: 710859
AddressedDear Supply Center USA

1Introduction

3 paragraphs

This letter is to advise you that the U.S. Food and Drug Administration (FDA) reviewed your website at the Internet address https://supplycenterusa.com in May 2025. The FDA has observed that your website offers “Similasan Allergy Eye Relief” (all variations), “Similasan Complete Eye Relief,” “Similasan Computer Eye Relief,” “Similasan Pink Eye Relief,” “Similasan Redness & Itchy Eye Relief,” “Similasan Stye Eye Relief,” “Similasan Aging Eye Relief,” and “Boiron Optique 1 Eye Irritation Relief” for sale in the United States. Based on our review, these products are unapproved new drugs under section 505(a) of the Federal Food, Drug, and Cosmetic Act (FD&C Act), 21 U.S.C. 355(a). As explained further below, introducing or delivering these products for introduction into interstate commerce violates sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a).

Your unapproved “Similasan Allergy Eye Relief” (all variations), “Similasan Complete Eye Relief,” “Similasan Computer Eye Relief,” “Similasan Pink Eye Relief,” “Similasan Redness & Itchy Eye Relief,” “Similasan Stye Eye Relief,” “Similasan Aging Eye Relief,” and “Boiron Optique 1 Eye Irritation Relief” drug products are especially concerning from a public health perspective. Ophthalmic drug products, which are intended for administration into the eyes, in general pose a greater risk of harm to users because the route of administration for these products bypasses some of the body’s natural defenses.

Based on a review of your website, your “Similasan Allergy Eye Relief” (all variations), “Similasan Complete Eye Relief,” “Similasan Computer Eye Relief,” “Similasan Pink Eye Relief,” “Similasan Redness & Itchy Eye Relief,” “Similasan Stye Eye Relief,” “Similasan Aging Eye Relief,” and “Boiron Optique 1 Eye Irritation Relief” are drugs under section 201(g)(1) of the FD&C Act, 21 U.S.C. 321(g)(1), because they are intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease, and/or intended to affect the structure or any function of the body. Examples of claims from your website https://supplycenterusa.com that provide evidence of the intended use of these products as drugs include, but may not be limited to, the following:

2Similasan Allergy Eye Relief (all variations)

2 paragraphs

On the webpages https://supplycenterusa.com/products/similasan-allergy-eye-relief-eye-drops-20-sterile-single-use-droppers-0-014-fl-oz-0-4-m and https://supplycenterusa.com/products/similasan-allergy-eye-relief-sterile-eye-drops-0-33-fl-oz-10-ml:

“[T]emporarily relieve minor allergy symptoms such as:ItchingBurningExcessive wateringRedness of eye and lids”

3Similasan Complete Eye Relief

3 paragraphs

On the webpage https://supplycenterusa.com/products/similasan-complete-eye-relief-sterileeye-drops-0-33-fl-oz-10-ml:

“When your eyes need multi-symptom relief reach for Similasan Complete Eye Relief sterile eye drops. It stimulates the body's natural ability to temporarily relieve and address eye symptoms like dryness, burning, watering, grittiness, irritation, and redness.”

“Uses: According to homeopathic principles, the active ingredients in this medication temporarily relieve minor symptoms such as:Redness of eyes and eye lidsDry eyeReflex watering secondary to dry eyeSensation of grittinessSensation of burning”

4Similasan Computer Eye Relief

2 paragraphs

On the webpage https://supplycenterusa.com/products/similasan-computer-eye-relief-sterileeye-drops-0-33-fl-oz-10-ml:

“Uses: According to homeopathic principles, the active ingredients in this product temporarily relieve minor symptoms such as:Aching eyesBurningRednessStrained eyes (Computer, TV, reading, driving)”

5Similasan Pink Eye Relief

2 paragraphs

On the webpage https://supplycenterusa.com/products/similasan-pink-eye-relief-sterile-eyedrops-0-33-fl-oz-10-ml:

“Use As Often As NeededRednessBurningWatery DischargeSensation of Grittiness”

6Similasan Redness & Itchy Eye Relief

2 paragraphs

On the webpage https://supplycenterusa.com/products/similasan-redness-itchy-eye-relief-0-33-fl-oz-10-ml:

“Uses: According to homeopathic principles, the active ingredients in this product temporarily relieve minor eye symptoms such as:itchingredness of eyes and lidsexcessive wateringburningstingingirritation”

7Similasan Stye Eye Relief

2 paragraphs

On the webpage https://supplycenterusa.com/products/similasan-stye-eye-relief-sterile-eyedrops-0-33-fl-oz-10-ml:

“Uses: According to homeopathic principles, the active ingredients in this product temporarily relieve minor symptoms such as:RednessBurningEyelid RednessTearing”

8Similasan Aging Eye Relief

2 paragraphs

On the webpage https://supplycenterusa.com/products/similasan-aging-eye-relief-0-33-fl-oz-10-ml:

“Uses: According to homeopathic principles, the active ingredients in this medication help temporarily relieve minor symptoms such as:DrynessBurningIrritationFor protection against further irritation”

9Boiron Optique 1 Eye Irritation Relief

8 paragraphs

On the webpage https://supplycenterusa.com/products/boiron-optique-1-eye-irritation-relief-30-doses-0-013-fl-oz-each:

“Uses:Temporarily relieves minor eye irritation due to fatigue or airborne irritants such as ragweed, other pollens and dustSoothes red, dry, itchy, gritty, burning or tired eyes”

Your “Similasan Allergy Eye Relief” (all variations), “Similasan Complete Eye Relief,” “Similasan Computer Eye Relief,” “Similasan Pink Eye Relief,” “Similasan Redness & Itchy Eye Relief,” “Similasan Stye Eye Relief,” “Similasan Aging Eye Relief,” and “Boiron Optique 1 Eye Irritation Relief” products are not generally recognized as safe and effective (GRASE) for their above referenced uses and, therefore, these products are “new drugs” under section 201(p) of the FD&C Act, 21 U.S.C. 321(p). With certain exceptions not applicable here, a new drug may not be introduced or delivered for introduction into interstate commerce without an approved application from FDA in effect, as described in section 505(a) of the FD&C Act, 21 U.S.C. 355(a). There are no FDA-approved applications pursuant to section 505 of the FD&C Act, 21 U.S.C. 355, in effect for these products. Accordingly, the introduction or delivery for introduction into interstate commerce of these products violates sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a).

We recognize that your “Similasan Allergy Eye Relief” (all variations), “Similasan Complete Eye Relief,” “Similasan Computer Eye Relief,” “Similasan Pink Eye Relief,” “Similasan Redness & Itchy Eye Relief,” “Similasan Stye Eye Relief,” “Similasan Aging Eye Relief,” and “Boiron Optique 1 Eye Irritation Relief” products are labeled as homeopathic drugs with active ingredient(s) measured in homeopathic strengths. Under section 201(g)(1) of the FD&C Act, 21 U.S.C. 321(g)(1), the term “drug” includes articles recognized in the official Homeopathic Pharmacopeia of the United States (HPUS), or any supplement to it. Homeopathic drug products are subject to the same statutory requirements as other drugs; nothing in the FD&C Act exempts homeopathic drugs from any of the requirements related to adulteration, misbranding, or FDA approval.

The violations cited in this letter are not intended to be an all-inclusive statement of violations that may exist in connection with your products. You are responsible for investigating and determining the causes of any violations and for preventing their recurrence or the occurrence of other violations. It is your responsibility to ensure that your firm complies with all requirements of federal law, including FDA regulations.

This letter notifies you of our concerns and provides you an opportunity to address them. Failure to adequately address this matter may result in legal action including, without limitation, seizure and injunction. You should also refer to the FDA warning letters previously sent to Similasan AG1 and Boiron, Inc.2 about these unapproved ophthalmic drug products.

Please notify FDA in writing, within fifteen working days of receipt of this letter, of the specific steps you have taken to correct any violations. Include an explanation of each step being taken to prevent the recurrence of violations, as well as copies of related documentation. If you believe that your products are not in violation of the FD&C Act, include your reasoning and any supporting information for our consideration. If you cannot complete corrective action within fifteen working days, state the reason for the delay and the time within which you will complete the correction.

Your response should be sent to U.S. Food and Drug Administration, CDER/OC/Office of Unapproved Drugs and Labeling Compliance by email to FDAAdvisory@fda.hhs.gov. Please include your firm name and the unique identifier “710859” in the subject line of the email.

Sincerely,/S/

Tina Smith, M.S.Captain, U.S. Public Health ServiceDirectorOffice of Unapproved Drugs and Labeling ComplianceOffice of ComplianceCenter for Drug Evaluation and ResearchFood and Drug Administration

____________________

1 See the Warning Letter issued to Similasan AG on September 11, 2023.

2 See the Warning Letter issued to Boiron, Inc. on September 11, 2023.

Citations and trends

Each 21 CFR section, ISO 13485 clause and issue type in this letter, how often it appears across all letters, and its trend by the year FDA issued the letters. 2026 runs to Nov 3, 2026, compared with the same dates last year. Select a row or a bar to see those letters in Letters. As cited in this historical letter, not a statement of current requirements.

This letter cites no 21 CFR section or ISO 13485 clause.

Issue types

Record details

Issuing center
Center for Drug Evaluation and Research
Issuing office
Center for Drug Evaluation and Research
Location
Sheridan, WY, United States
Letter posted date
Sep 2, 2025
Letter issue date
Aug 25, 2025
Addressed to
Not recorded
Inspection dates
Not recorded
Response window
15 working days after receipt of this letter
Read the source clause
Please notify FDA in writing, within fifteen working days of receipt of this letter, of the specific steps you have taken to correct any violations.
Record length
1,202 words · 0 recorded redactions
Published status
No published close-out
Original letter
View on FDA.gov (opens in a new tab)
Dataset last checked
Nov 11, 2026 · How this is built

A response window is not a calculated due date. Source excerpts are selected passages. Finding interpretations and categories are model-assisted. Verify the original letter before relying on a finding.

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