Amazon.com, Inc
FDA issued a warning letter to Amazon.com, Inc (Seattle, WA, United States) on Aug 18, 2023, citing 21 CFR 201.66. Subject: Unapproved New Drugs, Misbranded.
At a glance
What a reviewer notes before reading: findings, citations, the response deadline and what the letter warns of.
- Violations
- 0 findings
- Cited
- 21 CFR 201.66
- Response due
- Not stated in the letter
- FDA asks for
- 2 actions
- Named as possible actions
- Seizure, injunction
- Issued by
- Center for Drug Evaluation and Research
- Published status
- No close-out recorded
AI assisted findings
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What FDA requested
- Submit a written response explaining the specific steps taken to address the violations, including steps to ensure that Amazon will no longer introduce, deliver, or cause the introduction or delivery into interstate commerce of unapproved new drug products claiming to treat molluscum contagiosum, along with copies of related documentation.
- If the firm believes the products are not in violation of the FD&C Act, include reasoning and supporting information for FDA's consideration.
FDA Warning Letter
30 paragraphs · 7 sectionsText as published on FDA.gov, retrieved Oct 9, 2026. Layout added for reading; the wording is FDA’s. View on FDA.gov (opens in a new tab)
1Introduction
3 paragraphs
This letter concerns your firm’s distribution of products intended to treat molluscum contagiosum and sold on your website, www.amazon.com. As discussed further below, your firm is responsible for introducing or delivering for introduction into interstate commerce of these products, which are unapproved new drugs under section 505(a) of the Federal Food, Drug, and Cosmetic Act (the “FD&C Act”), 21 U.S.C. 355(a). As explained further below, introducing or delivering these products for introduction into interstate commerce is prohibited under sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a).
The United States Food and Drug Administration (FDA) purchased “Naturasil Molluscum Treatment Kit,”1 “Conzerol 2 Step Treatment for Molluscum Contagiosum,”2 “ZymaDerm for Molluscum,” and “HealthyDerm Molluscum Contagiosum Treatment” through your website, www.amazon.com. These products, which are drugs as defined by section 201(g)(1) of the FD&C Act, 21 U.S.C. 321(g)(1), were introduced or delivered for introduction into interstate commerce by Amazon via your Fulfillment by Amazon service.3
Molluscum contagiosum is not a condition amenable to self-diagnosis and treatment, and there are no legally marketed over-the-counter (OTC) drug products to treat this condition. Molluscum contagiosum is a viral skin infection characterized by small, raised lesions on the skin that are known as Mollusca. Molluscum affects both children and adults; however, it is more common in children. In healthy individuals, the lesions usually disappear spontaneously within 6 to 12 months, although in some cases, it could take years to resolve. In sexually active individuals, the lesions found in the genital region are considered a sexually transmitted disease/infection (STD/STI). In addition, patients with new or existing skin lesions should seek out a healthcare professional to be evaluated. A healthcare professional is needed to rule out the possibility of a more serious condition, such as, skin cancer, fungal infection, and for the genitalia, anogenital warts. The “Naturasil Molluscum Treatment Kit,” “Conzerol 2 Step Treatment for Molluscum Contagiosum,” “ZymaDerm for Molluscum,” and “HealthyDerm Molluscum Contagiosum Treatment” products are especially concerning from a public health perspective because they are marketed for use in children. In addition, FDA is concerned that people are forgoing or delaying proper diagnosis and treatment of a potentially serious, undiagnosed health condition by purchasing and using an unapproved drug product claiming to treat molluscum contagiosum.
2Unapproved New Drugs
2 paragraphs
“Naturasil Molluscum Treatment Kit,” “Conzerol 2 Step Treatment for Molluscum Contagiosum,” “ZymaDerm for Molluscum,” and “HealthyDerm Molluscum Contagiosum Treatment” are drugs as defined by section 201(g)(1) of the FD&C Act, 21 U.S.C. 321(g)(1), because they are intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease and/or intended to affect the structure or any function of the body.
Examples of claims observed on the labels of “Naturasil Molluscum Treatment Kit,” “Conzerol 2 Step Treatment for Molluscum Contagiosum,” “ZymaDerm for Molluscum,” and “HealthyDerm Molluscum Contagiosum Treatment” that establish the intended use of these products as drugs include, but may not be limited to, the following:
3Naturasil Molluscum Treatment Kit4
1 paragraph
• In the name of the product – “Molluscum Treatment Kit” • On the Drug Facts label under “Uses” – “Symptomatic homeopathic topical treatment of common molluscum contagiosum.” • “Now you can eradicate Molluscum Contagiosum at home with our Two-Part Molluscum Treatment Kit.” • “Naturasil Molluscum Treatment Kit is recommended as a fast, natural solution that eliminates the need for an expensive dermatologist’s visit.”
4Conzerol 2 Step Treatment for Molluscum Contagiosum
1 paragraph
• “Conzerol Antiviral Molluscum Soap” o In the name of the product – “Antiviral Molluscum Soap” o “Use in conjunction with Conzerol cream for treatment of Molluscum” • “Conzerol Cream” o “[Z]ero molluscum contagiosum” o “Homeopathic Treatment for Molluscum Contagiosum” o On the Drug Facts label under “Use” – “Molluscum Contagiosum lesion relief” • On the product insert – “3-5 weeks most people are lesion-free. Keep applying Conzerol to each lesion until there is no rise in the skin.”
5ZymaDerm for Molluscum
1 paragraph
• On the product insert – “ZymaDerm is the first patented, full-strength topical homeopathic remedy developed to aid in the treatment of molluscum contagiosum. Regular use can result in a significant reduction in the number of lesions within three to four weeks; however[,] some results are often seen in a matter of days. ZymaDerm is non-caustic, effective, does not harm normal skin, and is safe for use on facial and genital areas. Dermatologist tested, we only use the highest purity organic extracts available. ZymaDerm is fully registered with the FDA.”
6HealthyDerm Molluscum Contagiosum Treatment
3 paragraphs
• In the name of the product – “Molluscum Contagiosum Treatment” • “Fast Safe Painless Molluscum Solution”
“Naturasil Molluscum Treatment Kit,” “Conzerol 2 Step Treatment for Molluscum Contagiosum,” “ZymaDerm for Molluscum,” and “HealthyDerm Molluscum Contagiosum Treatment” are not generally recognized as safe and effective for their above referenced uses and, therefore, are “new drugs” under section 201(p) of the FD&C Act, 21 U.S.C. 321(p). With certain exceptions not applicable here, new drugs may not be legally introduced or delivered for introduction into interstate commerce without prior approval from the FDA, as described in sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a). There are no FDA-approved applications in effect for these products.5 Accordingly, the introduction or delivery for introduction into interstate commerce of these products violates sections 301(d) and 505(a) of the FD&C Act, 21 U.S.C. 331(d) and 355(a).
We recognize that “Conzerol Cream” is labeled as a homeopathic drug with an active ingredient measured in homeopathic strength. Under section 201(g)(1) of the FD&C Act, 21 U.S.C. 321(g)(1), the term “drug” includes articles recognized in the official Homeopathic Pharmacopeia of the United States (HPUS), or any supplement to it. Homeopathic drug products are subject to the same statutory requirements as other drugs; nothing in the FD&C Act exempts homeopathic drugs from any of the requirements related to adulteration, misbranding, or FDA approval.
7Conclusion
3 paragraphs
The violations cited in this letter are not intended to be an all-inclusive statement of past or present violations that may exist in connection with the products you distribute. You are responsible for investigating and determining the causes of any violations and for preventing their recurrence or the occurrence of other violations. It is your responsibility to ensure that your firm complies with all requirements of federal law, including FDA regulations.
This letter notifies you of our concerns and provides you an opportunity to address them. Failure to adequately address this matter may result in legal action including, without limitation, seizure and/or injunction. Please submit a written response to this letter within fifteen working days from the date of receipt, explaining the specific steps you have taken to address any violations. Include an explanation of each step being taken to prevent the recurrence of violations, including steps you will take to ensure that Amazon will no longer introduce, deliver, or cause the introduction or delivery into interstate commerce of, unapproved new drugs products claiming to treat molluscum contagiosum, as well as copies of related documentation. If you believe that the products you distribute are not in violation of the FD&C Act, include your reasoning and any supporting information for our consideration within fifteen working days from the date of receipt of this letter.
Your response should be sent to U.S. Food and Drug Administration, CDER/OC/Office of Unapproved Drugs and Labeling Compliance by email to FDAAdvisory@fda.hhs.gov.
Citations and trends
Each 21 CFR section, ISO 13485 clause and issue type in this letter, how often it appears across all letters, and its trend by the year FDA issued the letters. 2026 runs to Nov 3, 2026, compared with the same dates last year. Select a row or a bar to see those letters in Letters. As cited in this historical letter, not a statement of current requirements.
Regulations
Record details
- Issuing center
- Center for Drug Evaluation and Research
- Issuing office
- Center for Drug Evaluation and Research
- Location
- Seattle, WA, United States
- Letter posted date
- Aug 22, 2023
- Letter issue date
- Aug 18, 2023
- Addressed to
- CEO
- Inspection dates · model-assisted
- Aug 18, 2023 to Aug 18, 2023
- Response window
- Not verified in this snapshot. Consult the original letter.
- Record length
- 1,666 words · 1 recorded redactions
- Published status
- No published close-out
- Original letter
- View on FDA.gov (opens in a new tab)
- Dataset last checked
- Nov 11, 2026 · How this is built
A response window is not a calculated due date. Source excerpts are selected passages. Finding interpretations and categories are model-assisted. Verify the original letter before relying on a finding.