FDA Warning Letter Explorer
Drugs · Dec 30, 2025

Absolutely Natural

8 extracted findings · 3 model-assigned issue types

FDA source excerpt, selected passage

You failed to conduct an adequate investigation in July 2024 when a batch of drug product failed microbiological testing due to out-of-specification (OOS) results for both total plate count and *Pseudomonas aeruginosa*. Although you rejected the batch, you failed to adequately assess the root cause of the…

Findings and supporting evidence

Model-assisted readings, not an exhaustive interpretation. Compare with the extracted source findings below.

Investigations & OOS21 CFR 211.192

Failed to thoroughly investigate a July 2024 batch failure due to OOS microbiological results, including inadequate root cause assessment and failure to extend investigation to other affected batches.

Supporting FDA text
Source excerpt · automated text-match check

You failed to conduct an adequate investigation in July 2024 when a batch of drug product failed microbiological testing due to out-of-specification (OOS) results for both total plate count and *Pseudomonas aeruginosa*. Although you rejected the batch, you failed to adequately assess the root cause of the microbiological contamination, and you failed to extend the investigation to additional batches that may also have been affected.

Laboratory controls & testing21 CFR 211.165(e)

Failed to adequately validate alternative rapid microbiological test methods, including failure to demonstrate equivalence to USP methods and suitability for intended use.

Supporting FDA text
Source excerpt · automated text-match check

You failed to adequately validate your alternative rapid microbiological test methods. You use the (b)(4) system for rapid microbiological testing of your finished drug products (for example, total counts, objectionable microorganisms) and failed to demonstrate that it was equivalent to or better than United States Pharmacopeia (USP) compendial methods and suitable for its intended use.

Components & suppliers21 CFR 211.84(d)(1)

Failed to perform adequate identity testing of each incoming component lot, including high-risk components such as (b)(4) and (b)(4).

Supporting FDA text
Source excerpt · automated text-match check

You failed to perform adequate identity testing of each incoming component lot, such as (b)(4), used in the manufacture of your OTC drug products.

Findings extracted from the letter

Selected FDA passages, not the complete letter.

01
Your firm failed to thoroughly investigate any unexplained discrepancy or failure of a batch or any of its components to meet any of its specifications, whether or not the batch has already been distributed (21 CFR 211.192).
02
You failed to conduct an adequate investigation in July 2024 when a batch of drug product failed microbiological testing due to out-of-specification (OOS) results for both total plate count and *Pseudomonas aeruginosa*. Although you rejected the batch, you failed to adequately assess the root cause of the microbiological contamination, and you failed to extend the investigation to additional batches that may also have been affected.
03
Your firm failed to establish and document the accuracy, sensitivity, specificity, and reproducibility of its test methods (21 CFR 211.165(e)).
04
You failed to adequately validate your alternative rapid microbiological test methods. You use the **(b)(4)** system for rapid microbiological testing of your finished drug products (for example, total counts, objectionable microorganisms) and failed to demonstrate that it was equivalent to or better than United States Pharmacopeia (USP) compendial methods and suitable for its intended use. For example:
05
Your firm failed to conduct at least one test to verify the identity of each component of a drug product (21 CFR 211.84(d)(1)).
06
You failed to perform adequate identity testing of each incoming component lot, such as **(b)(4)**, used in the manufacture of your OTC drug products.
07
You failed to adequately test your incoming **(b)(4)**, which is used as an active pharmaceutical ingredient in your drug products, for **(b)(4)**. The use of **(b)(4)** contaminated with **(b)(4)** has resulted in various lethal poisoning incidents in humans worldwide. See FDA’s guidance document **(b)(4)**.
08
Failure to address violations may also cause FDA to withhold issuance of Export Certificates. FDA may withhold approval of new applications or supplements listing your firm as a drug manufacturer until any violations are completely addressed and we confirm your compliance with CGMP. We may re-inspect to verify that you have completed corrective actions to address any violations.

What FDA requested

Model-assisted summary. Consult the letter for complete requests and conditions.

  • A retrospective, independent review of all invalidated OOS (including in-process and release/stability testing) results for U.S. products currently in the U.S. market and within expiry as of the date of this letter and a report summarizing the findings of the analysis, including the following for each OOS: o Determine whether the scientific justification and evidence relating to the invalidated OOS result conclusively or inconclusively demonstrates causative laboratory error. o For investigations that conclusively establish laboratory root cause, provide rationale and ensure that all other laboratory methods vulnerable to the same or similar root cause are identified for remediation. o For all OOS results found by the retrospective review to have an inconclusive or no root cause identified in the laboratory, include a thorough review of production (e.g., batch manufacturing records, adequacy of the manufacturing steps, suitability of equipment/facilities, variability of raw materials, process capability, deviation history, complaint history, batch failure history). Provide a summary of potential manufacturing root causes for each investigation, and any manufacturing operation improvements.
  • A comprehensive review and remediation plan for your OOS result investigation systems. The CAPA should include but not be limited to addressing the following: o Quality unit oversight of laboratory investigations o Identification of adverse laboratory control trends o Resolution of causes of laboratory variation o Initiation of thorough investigations of potential manufacturing causes whenever a laboratory cause cannot be conclusively identified o Adequately scoping of each investigation and its CAPA o Revised OOS investigation procedures with these and other remediations
  • A comprehensive, independent assessment of your overall system for investigating deviations, discrepancies, complaints, OOS results, and failures. Provide a detailed action plan to remediate this system. Your action plan should include, but not be limited to, significant improvements in investigation competencies, scope determination, root cause evaluation, CAPA effectiveness, quality unit oversight, and written procedures. Address how your firm will ensure all phases of investigations are appropriately conducted.
  • An independent assessment and remediation plan for your CAPA program. Provide a report that evaluates whether the program includes effective root cause analysis, ensures CAPA effectiveness, analyzes investigations trends, improves the CAPA program when needed, implements final quality unit decisions, and is fully supported by executive management.
  • A comprehensive independent assessment of your laboratory practices, procedures, methods, equipment, documentation, and analyst competencies. Based on this review, provide a detailed plan to remediate and evaluate the effectiveness of your laboratory system.
  • A comprehensive evaluation of microbiological tests methods used to perform total counts and identification to evaluate suitability for intended use, followed by systemic CAPA, including but not limited to: o A comprehensive retrospective evaluation review of each test method to determine any inadequacies, including but not limited to those cited in this letter. o Where a method is found unsuitable for its intended use (e.g., inadequate capacity to enumerate), provide information on a new suitable method that will be employed o Improved systems to ensure selection and suitability of microbiological test methods in future before implementation. o Once this full evaluation is complete, provide all findings, data, and deviations encountered.
  • Following review by an independent third-party, provide updated validation protocols and final reports that adequately address methods for each product, including specificity, limit of detection, robustness, ruggedness, and repeatability. This should include an evaluation of whether sample sizes are appropriate. Where you intend to use non-compendial methods, provide studies evaluating the equivalence or superiority of the method to the USP method.
  • A commitment to establish release and stability specifications for the absence of BCC in drug products, and to implement risk-based sampling and testing procedures to monitor and control potential sources of BCC contamination. Updated analytical procedures, including confirmatory testing and speciation, that ensure regulatory compliance for all microbiological testing. This should also include an explanation of whether sample preparations are reserved to assist in conducting OOS investigations.

Sections and clauses cited

As cited in this historical letter, not a statement of current regulatory requirements.

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