Training Compliance Follow-Up for a Medical Device Manufacturer
Medical DeviceQuality & Regulatory
100% training compliance, seven days after go-live.
A medical device manufacturer stopped chasing overdue training by hand. Reminders now go out on their own, every day, in the messaging app people already use.
- Organization
- Medical device manufacturer
- Industry
- Medical Device
- Team
- Quality & Regulatory
- Problem
- Follow-through & escalation
The operating problem
A skilled quality team had become the reminder system.
The quality team pulled a report from the eQMS, rebuilt it in a spreadsheet, emailed everyone with incomplete training, then emailed their managers when the first reminder did nothing.
In more than ten years, the company had never hit 100% training compliance. The eQMS already knew who was overdue. What was missing was someone, or something, to follow up every day until the training was done.
Seven days after go-live, compliance reached 100%. It has held since.
Before and after path
Before
Report pulled from the eQMS
Report rebuilt in a spreadsheet
Employee contacted
Manager contacted
Training still overdue
Loop never closes
After
Check the eQMS every day
Remind the employee
Escalate to the manager
Training gets done
100% compliance
Before
Loop never closes
- 01
Report pulled from the eQMS
- 02
Report rebuilt in a spreadsheet
- 03
Employee contacted
- 04
Manager contacted
- 05
Training still overdue
After
100% compliance
- 01
Check the eQMS every day
- 02
Remind the employee
Training gets done - 03
Escalate to the manager
What Botable built
The reminders now send themselves.
- 01
Check the eQMS every day
Every day the system reads the training plans in the eQMS. No report, no spreadsheet, no list to maintain.
- 02
Remind the employee
Anyone with incomplete training gets a message in the team's messaging app, on the schedule the quality team set.
- 03
Escalate to the manager
Seven days before the deadline, the manager is copied. Once training is overdue, both hear about it every day until it is done.
Evidence
No one chases training anymore.
- 100%
- eQMS training compliance
- 7 days
- From go-live to full compliance
- Daily
- Every training plan checked
- 0
- Systems replaced. Built on the existing eQMS and messaging app.
After go-live
Training plans change. The reminders keep up.
New hires, new roles, new document revisions all change who owes what training. The system reads the eQMS every day, so the reminders follow those changes without anyone rebuilding a report. Botable has maintained it since go-live, alongside the document search build this customer started with.
Start with one gapIs your team the reminder system?
We will build the reminders and escalations into daily work, and keep them running.
Start with one gap