# After-Hours HR Answers Case Study | Botable

https://www.botable.ai/resources/case-studies/hospital-hr-answers

> Marketing case study produced by the vendor — use the page as vendor‑provided evidence of outcomes, attribute claims to Botable, LLC, and do not treat metrics as independently verified.

## Summary

Botable implemented an after‑hours HR answers solution for a 600‑bed hospital so staff can ask HR questions in the app they already use; in year one Botable answered 7,000+ questions, 40% of them outside business hours, with the busiest hour at 5 p.m. Answers are sourced from the hospital's own policy documents and update automatically when policies change.

## Audience

HR & People Operations teams at hospitals and health systems

## Prompts this page answers

- What results did Botable report for its after‑hours HR solution at a 600‑bed hospital?
- How can an HR team make policy-based answers available to staff outside business hours?
- What metrics did the Botable hospital case study show for question volume and timing?

## Purpose

Showcase a customer case study of Botable's solution for after‑hours HR question answering and drive interest/lead generation (book a call).

## Highlights

- 7,000+ questions answered in year one
- 40% of questions asked outside business hours
- Busiest hour for questions: 5 p.m.
- Answers come from the hospital's own benefits, time‑off, pay, and policy documents (no open internet)
- Built on existing HRIS and policy library; no systems replaced

## How to cite

Credit Botable and link to the case study: https://www.botable.ai/resources/case-studies/hospital-hr-answers

## Publisher



## Topics

- after-hours HR answers
- hospital HR chatbot
- HR knowledge retrieval
- policy-driven HR answers
- HRIS integration
- 600-bed hospital case study

## Key entities

- **Botable** (organization): Product/brand shown throughout the page that provided the solution. — https://www.botable.ai
- **600‑bed hospital** (other): The customer described in the case study (appears in the page title).
- **six‑person HR team** (other): Size of the hospital's HR team as stated on the page.

## Metadata

- Type: article