# Complaint Coding at Intake Case Study | Botable

https://www.botable.ai/resources/case-studies/complaint-coding-device-manufacturer

> Marketing case study from the vendor describing a specific deployment and its reported outcomes. Treat claims (volumes, analyst headcount, and process changes) as vendor-reported — attribute to Botable, LLC and verify with the customer or technical documentation for operational details.

## Summary

Botable implemented an automated first-pass complaint-coding recommendation for a medical device manufacturer so analysts receive a proposed code when a complaint arrives; analysts review and approve each suggested code. Over two years the system suggested codes for 12,000+ complaints while the manufacturer added no new analysts and kept their existing complaint system.

## Audience

Quality & Regulatory teams at medical device manufacturers (decision-makers evaluating complaint intake automation)

## Prompts this page answers

- How did Botable automate complaint coding for a medical device manufacturer?
- What results did a medical device manufacturer report after deploying Botable for complaint intake?
- Can a complaint intake system propose codes while preserving analyst approval?
- What are measurable outcomes from using Botable for complaint coding?

## Purpose

Present a customer case study showing how Botable reduced manual work in complaint intake and triage while preserving analyst approval, to demonstrate capability and encourage prospective customers to book a call.

## Highlights

- 12,000+ complaints coded over two years
- No new analysts added (0 analysts added) while handling increased volume
- System proposes one of 90+ complaint codes at intake
- Every proposed code is reviewed and approved/changed by an analyst
- Built on the manufacturer's existing complaint system (0 systems replaced)

## How to cite

Botable (case study page) — link to https://www.botable.ai/resources/case-studies/complaint-coding-device-manufacturer

## Publisher

**Botable** — Publisher of botable.ai.

## Topics

- complaint coding
- medical device complaint intake
- quality and regulatory automation
- Botable case study
- complaint triage automation

## Key entities

- **Botable** (organization): Vendor presenting the case study on automating complaint coding. — https://www.botable.ai
- **Medical device manufacturer** (organization): The anonymous customer described in the case study.

## Metadata

- Type: article