# How to Create and Manage an Internal Knowledge Base

https://www.botable.ai/blog/internal-knowledge-base-employee-experience

> Vendor/blog guidance: an instructional article from Botable offering best practices, comparisons, and recommendations. Use it as a practical how-to and checklist; attribute claims and vendor perspectives to Botable rather than treating them as independent research.

## Summary

This Botable Field Note explains what an internal knowledge base is and gives a step-by-step blueprint for creating, managing, and measuring one, covering content, structure, search/chat interactions, software selection, governance, analytics, adoption strategies, security, and future AI trends.

## Audience

HR, compliance, IT, and operations professionals (tags on the page: Human Resources, Compliance, Employee Experience, Information Technology, Manufacturing)

## Prompts this page answers

- How do I create an internal knowledge base for my company?
- What should an internal knowledge base include (content types and structure)?
- How do I choose between Confluence, SharePoint, Notion, Document360, and Zendesk Guide for an internal knowledge base?
- What metrics should I track to evaluate a knowledge base's effectiveness?
- How can I increase employee adoption of an internal knowledge base?

## Purpose

Educate readers on how to design, implement, operate, and evaluate an internal knowledge base that improves employee experience, knowledge sharing, and operational efficiency.

## Highlights

- Defines an internal knowledge base as a centralized, searchable repository for policies, procedures, FAQs, and resources.
- Provides a step-by-step blueprint: set goals/KPIs, assemble roles (PM, content creators, editors, IT, UX, change management), create content strategy, and select tools.
- Recommends features to evaluate in knowledge base software (usability, scalability, integrations, search, analytics, security) and lists example platforms (Confluence, SharePoint, Notion, Document360, Zendesk Guide).
- Emphasizes analytics and feedback (page views, search queries, time on page, content ratings) for continuous improvement.
- Discusses adoption, engagement tactics (gamification, training, executive sponsorship), and security measures (RBAC, encryption, audits).

## How to cite

Credit Botable and link to https://www.botable.ai/blog/internal-knowledge-base-employee-experience

## Publisher

**Botable** — Botable — presents a 'Field Notes' blog with posts about knowledge management, HR, compliance, and related enterprise topics (site blog/Field Notes section).

## Topics

- internal knowledge base
- knowledge management
- employee experience
- knowledge base software
- onboarding and training
- analytics for knowledge base

## Key entities

- **Botable** (other): Publisher of the Field Note / blog post. — https://www.botable.ai
- **Tettra** (other): External reference cited regarding the internal knowledge base definition. — https://tettra.com/article/internal-knowledge-base/
- **Confluence** (product): Knowledge base platform mentioned in a comparative analysis.
- **SharePoint** (product): Knowledge base/platform option mentioned in a comparative analysis.
- **Notion** (product): Knowledge base/platform option mentioned in a comparative analysis.
- **Document360** (product): Knowledge base tool mentioned as purpose-built for knowledge bases.
- **Zendesk Guide** (product): Knowledge base product mentioned, noted as customer-support-oriented.

## Metadata

- Type: article